American Family Mutual Insurance Selects Correlsense SharePath
November 17, 2009 | Framingham, MA
Correlsense, a leading provider of IT Reliability™ solutions through business transaction management (BTM), today announced that American Family Mutual Insurance (http://www.amfam.com/default.asp) has selected the Correlsense SharePath solution to ensure peak performance and availability of the insurance company's online insurance quoting system.
"American Family Insurance strives to offer our customers a productive and rewarding online experience," said Barbara Johnson, capacity planning manager for American Family Insurance. "Consumers go to insurance sites for a number of reasons, including insurance quotes. Maintaining a quality customer experience as we implement new technological enhancements is of critical importance to American Family."
SharePath is used by enterprises to monitor business transactions, rapidly pinpoint and solve performance problems and gain unprecedented insights from detecting the correlation of end-user experience, applications, infrastructure, and business processes. Moreover, SharePath will work in concert with the other system and performance management tools already in place at American Family -- which typically are focused on identifying problems at individual components (servers, data bases, etc.) -- to provide a complete business transaction perspective that can be used for both proactive planning and problem resolution.
"Business transactions touch many layers of infrastructure and applications across wide networks, with downtime and poor performance directly impacting revenue, brand, and customer loyalty/retention. With SharePath, if a problem occurs IT will know immediately where, why, and who is affected, and can immediately correct within the proper business context," said Oren Elias, Correlsense CEO.
SharePath not only provides network and data center latencies, it is also the only end-to-end product that can determine the browser rendering time for all individual transaction activations. This enables the breakdown of real user measurements to every last transaction segment in the data center. In addition to rapid problem resolution, the rich data in SharePath reliability management database (RMDB) can also be used for auditing and archiving of every business transaction, security, capacity planning, change management, population of configuration management databases (CMDB), and chargebacks.
About American Family
Based in Madison, Wis., American Family Mutual Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family, which ranks 388th on the Fortune 500 list, is the nation's third-largest mutual property/casualty insurance company.